A disturbance report is a written notice of an activity disturbing residential peace, e.g. noise or disturbing smoking. It should accurately describe the quality, duration, time and location (from which apartment) of the disturbance, so that the matter can be addressed. The person making the report will not be revealed to the harasser, but he must be prepared to testify if necessary. In serious cases involving an immediate danger or a crime, the emergency number 112 must be called immediately. The notification must clearly state which apartment is causing the disturbance. The notice must contain a precise mention of the time of the disturbance (date and time) and a description of the quality of the disturbance – a mere reference to “frequently recurring disturbance” is not sufficient. The notification should also mention if the authorities have intervened in the case.

The easiest way is to fill out the malfunction report electronically below. You can find a printable fault notification here and it should be delivered to Porvoon Kodit customer service or by mail to the address: Isännöinti – Porvoon Kodit, Vuorikatu 3, 06100, Porvoo. We process all notifications. Please note that not all reports lead to further action. We are in contact with those who submitted the notification if necessary.

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