FAQ

Non-urgent maintenance or repair requests can most easily be made using our electronic fault report form. Urgent damages, such as water leaks, must be reported immediately to the maintenance company’s emergency service. The contact details for your maintenance company can be found on your building’s noticeboard.

The landlord does not permit independent renovations and does not cover the cost of materials for such work.

Contact customer service. If possible, take photos of the scene and conditions. Fill in the accident report form provided by customer service and return it.

All of the company’s properties have a cable network.

The rent includes a 100 Mbps internet connection; faster connections are available for a fee. Make an agreement with Telia and mention that you are one of our residents.

Subletting or re-letting is not permitted.

A paid installation service can be ordered through our customer service.

Call your building’s on-call manager and then submit a disturbance report via our website.

Request a maintenance person to come immediately. It is also advisable to inform the property manager.

Send a photo for pest identification.

Electric mobility devices must be stored in the bicycle storage area. Batteries may only be charged under supervision in your own flat.

Contact our customer service and state what is in poor condition or broken. The property manager will contact you if necessary.

Every building has a rescue plan, available from the property manager.

Charging electric cars from the heating post is prohibited. Charging is only allowed at designated charging points.

Smoking is currently permitted in courtyards and on balconies. In buildings completed after 2025, however, smoking on balconies and in courtyards will be prohibited.

According to the house rules, quiet time starts at 23:00 and ends at 07:00.

Inform our customer service of any vandalism to the storage facilities and, if necessary, file a police report. The maintenance company will ensure the safety of the premises.

The building’s insurance does not cover the tenant’s possessions. Home insurance covers damage to personal property. The bicycle storage and basement storage room are also covered by home insurance.

Barbecuing on the balcony is allowed only with an electric grill. Other types of grills may be used in the yard area.

To change flats, you must fill in and submit the electronic application form below. The application can also be completed at our customer service. The flat transfer application is valid for one year. Resident selection takes into account needs such as changes in family size financial situation, and limitations on mobility.

From 2026 onwards, all smoke alarms will be the responsibility of Porvoon Kodit. The Rescue Act requires at least one smoke alarm for every 60 square metres (or part thereof) per floor in a flat.

The housing allowance is paid directly to the landlord’s account. If you are entitled to KELA’s housing allowance, report any changes in your residence to KELA.

You can book a sauna slot by contacting our customer service.

You can reserve a parking space by contacting our customer service.

Keys are collected from our office upon presentation of ID on the same day your tenancy agreement begins, or on the previous working day if the agreement starts outside office opening hours.

The tenant is responsible for arranging an electricity contract with their chosen energy company.

Your new home has been inspected after the previous occupant moved out. It is important that you immediately fill in the flat inspection form after moving in and note any faults or deficiencies you find. You will receive the form when you sign the tenancy agreement. Return the completed form to our customer service. It is also advisable to document faults and deficiencies with photographs.

You can submit a change of address notification to Posti and/or the Digital and Population Data Services Agency, using the form available from them. You can also do it online at www.muuttoilmoitus.fi. Once you have submitted your change of address, your mail will be forwarded free of charge to your new address for a month. After the change of address takes effect, authorities and banks will automatically receive your new address. A list of organisations receiving the change of address is available on the Digital and Population Data Services Agency’s website.

The rent includes a 100 Mbps internet connection provided by Telia, with whom you can get in touch to activate your internet access.

The move-in day is the starting date of the tenancy agreement. If the tenancy agreement starts during a weekend or on a public holiday, the move-in day is the first working day after the agreement’s starting date. Arrange practical matters related to your move with the property manager.

If your flat includes a storage cage or storeroom, keep it locked. It is the resident’s responsibility to provide a lock. If the previous resident has left items in the storage, ask the property manager or maintenance company for instructions. According to the civil defence regulations, neither your own nor the previous resident’s belongings may be left in the corridor areas. In flat buildings, there is often separate storage for outdoor equipment and prams. Everyone is responsible for ensuring the storeroom doors are locked. It is the resident’s responsibility to lock the private storeroom and separate cold cellar. Flammable liquids, such as petrol cans, gas or other flammable substances, must not be stored in storerooms.

With a specific power of attorney, you can authorise another person to sign or terminate a tenancy agreement or collect the flat keys on your behalf.

Termination must be made in writing either electronically or by filling in a printable termination form and returning it signed to our customer service.

With us, the notice period for tenancy is always one calendar month, starting from the last day of the month in which the notice is received by us.

The flat keys and any other company keys in your possession must be returned to our customer service at Vuorikatu 3 by the last valid day of the tenancy agreement. Please contact us if you are unable to return the keys during customer service opening hours or if you have other questions about the matter. Any missing keys or possible rekeying costs will be charged to the departing tenant, and the return of keys is always your personal responsibility.

The moving-out date is agreed in the tenancy agreement. The moving-out date is usually the same as the end date of the tenancy agreement. If the tenancy agreement ends during a weekend or on a public holiday, the moving-out date is the next working day. The flat must be emptied, thoroughly cleaned, and the keys returned.

The deposit is returned if all the conditions for the return of the deposit are met. These include, for example: rent payments are up to date, the flat has been emptied and thoroughly cleaned, and all keys have been returned to key management. The contact details for key management can be found in the appendix to your tenancy agreement.

Instructions for final cleaning can be found here.

The pre-move-out inspection is carried out during the tenancy after termination and provides an advance assessment of the condition of the vacated flat and any renovation needs. The resident is also given instructions related to moving out during this inspection. The move-out inspection is carried out only after the keys have been returned.