Information About Living

If a problem arises in the flat, please submit a fault report. In the evening and at weekends, urgent maintenance work is handled by the maintenance duty number. Check your building’s maintenance duty number on the building’s notice board or on the maintenance duty page.

The resident is responsible for maintaining their own furniture and other consumable parts in the flat. Porvoon Kodit maintenance takes care of the maintenance and repair of furniture and appliances that are permanently fixed to the flat. Our maintenance team offers help and services for living, and the prices for these separate services can be found on the Separate Chargeable Maintenance Work page.

More information about residents’ responsibilities with regard to housing matters can be found in the Porvoon Kodit house rules.

A bad smell in the bathroom can be due to a partially or completely blocked drain or a dried-out water trap.

With these easy methods, you can ensure that the bathroom and kitchen drains work properly and do not emit extra odours into the home.

If you have been away from home for a long time, run water down the drain.

All Porvoon Kodit flats include a basic-level internet connection in the rent. The connection is activated via Telia’s website, by visiting a Telia shop, or by calling Telia Customer Service at 0200 11611. If you experience problems with the internet connection, please contact Telia Customer Service directly.

All smoke alarms will become the responsibility of Porvoon Kodit in 2026. The Rescue Act requires that there must be at least one smoke alarm for every 60 square metres or part thereof in each floor of a dwelling.

The resident is responsible for appliances they have brought into the flat themselves. If the resident installs their own dishwasher, we recommend using a professional for the installation. The installation can also be ordered from Porvoon Kodit maintenance by calling our customer service. The maintenance and repairs of appliances permanently attached to the flat (e.g., fridge, cooker, extractor fan) are carried out by Porvoon Kodit maintenance.

A key is a valuable item that must be stored carefully. Keys must not be marked with a name, address, telephone number, or any other identifying information that could link them to the residence.

If you need an additional key, please contact our customer service.

If you forget your key at home, you can order a door opening through our customer service or, during duty hours, from the property maintenance duty number. The numbers can also be found on the front doors of the property. Be prepared to prove your identity, as the door can only be opened for a person registered as a resident in the building register. Door opening is a chargeable service, and your building’s maintenance company will invoice you for it.

If your key is stolen, report the theft to the police. If it is possible that the keys can be traced to your flat, contact customer service immediately.

Changing the bulbs in all the flat’s light fixtures is the resident’s responsibility. In terraced houses, the resident also changes the bulb in the possible backyard light. If you need help changing a light bulb, you can order a paid bulb change from our customer service.

Ceiling sockets must be present in the flat upon moving in and may not be removed when moving out. If a resident removes a ceiling socket when moving out, we will charge for reinstalling it, as only a professional is allowed to carry out the installation.

There are both earthed and unearthed lamp sockets. When connecting, you must know the difference between an earthed and a crown socket. Improperly installed metal-frame lamps can become dangerously live.

Remember, installation of fixed light fittings must be carried out by a qualified electrician with electrical training!

Porvoon Kodit residents can influence matters concerning their own housing and promote comfort and maintenance in the buildings. Residents receive information and can participate in preparation and decision-making with respect to certain matters concerning their own building. Resident democracy is based on the Act on Joint Management of Rented Residential Buildings.

Residents can, through various collaborative bodies, provide opinions on the annual budget proposal, rent-setting proposal, annual repair plan, and the organisation of management and maintenance. At Porvoon Kodit, residents can participate in their own building’s resident meeting and house committee, the annual major residents’ meeting for all residents, the residents’ committee, and association activities. Residents annually elect two resident members to the Porvoon Kodit Board. In addition, residents can select a trusted person from each building, who participates in the joint residents’ committee for all buildings.

The trusted person of the building is the closest contact for the resident regarding their building’s resident matters. You can find the name of your building’s trusted person on your building’s notice board.

All residents of Porvoon Kodit buildings are welcome to become members of the residents’ association and participate in its activities. The purpose of the association is to act for the benefit of those living in Porvoon Kodit buildings, develop residents’ sense of community, and promote residents’ leisure activities.

The residents’ association draws up an annual action plan, which includes meetings as well as organising local events and excursions for residents. The association also aims to increase comfort in the buildings by organising clean-up events in the neighbourhood and offering opportunities for planting flowers in the yards. New members of the association’s board are elected annually. Porvoon Kodit supports the association’s activities.

The association does not generate profit or income for its members.

An annual meeting is organised in each building, to which all residents of the building are welcome. In addition, once a year, a joint residents’ meeting is organised for all buildings. Invitations to meetings are delivered to residents’ homes or posted on the building’s notice board.