{"id":6553,"date":"2026-02-11T08:55:36","date_gmt":"2026-02-11T08:55:36","guid":{"rendered":"https:\/\/porvoonkodit.fi\/?p=6553"},"modified":"2026-02-11T09:04:28","modified_gmt":"2026-02-11T09:04:28","slug":"boendetrivseln-hos-borga-hem-ar-pa-en-bra-niva","status":"publish","type":"post","link":"https:\/\/porvoonkodit.fi\/sv\/boendetrivseln-hos-borga-hem-ar-pa-en-bra-niva\/","title":{"rendered":"Boendetrivseln hos Borg\u00e5 Hem \u00e4r p\u00e5 en bra niv\u00e5"},"content":{"rendered":"\n\n\n

Hos Borg\u00e5 Hem har boendetrivseln f\u00f6ljts upp regelbundet sedan b\u00f6rjan av 2025 med hj\u00e4lp av fyra olika enk\u00e4ter:<\/p>\n\n\n\n

Efter servicebes\u00f6k, utflyttning och inflyttning skickas en enk\u00e4t, och en g\u00e5ng om \u00e5ret skickas en boendetrivselenkat till alla boende.<\/p>\n\n\n\n

I enk\u00e4terna m\u00e4ts n\u00f6jdhet med betyg fr\u00e5n 1\u20135. De m\u00e4ter ocks\u00e5 hur villiga v\u00e5ra boende \u00e4r att rekommendera Borg\u00e5 Hem som hyresv\u00e4rd. Medelbetyget f\u00f6r rekommendationsindex (NPS) f\u00f6r alla enk\u00e4ter \u00e5r 2025 \u00e4r 35,4, vilket \u00e4r ett bra resultat.<\/p>\n\n\n\n

Svar fr\u00e5n boendetrivselenkatten 2025 visar att boendetrivseln hos Borg\u00e5 Hem \u00f6verlag \u00e4r p\u00e5 en bra niv\u00e5. Flera av v\u00e5ra tj\u00e4nster f\u00e5r ber\u00f6m av de boende. Boende \u00e4r mest n\u00f6jda med sitt omr\u00e5des l\u00e4ge (4,3), \u00e5tervinningsm\u00f6jligheter (4,3) och avfallshantering (4,2).<\/p>\n\n\n\n

Det st\u00f6rsta utvecklingsbehovet ser v\u00e5ra boende inom boendeaktiviteter (3,2) samt m\u00f6jligheten att p\u00e5verka sitt eget boende (3,3).<\/p>\n\n\n\n

De som svarat p\u00e5 v\u00e5r inflyttningsenk\u00e4t ger h\u00f6gst betyg f\u00f6r smidigheten att h\u00e4mta nycklar (4,6) och enkelheten att s\u00f6ka bostad (4,4). De nya boende \u00e4r i huvudsak n\u00f6jda med bostadens skick och renhet (3,7). Resultatet visar p\u00e5 en god grundniv\u00e5 och pekar p\u00e5 sm\u00e5 f\u00f6rb\u00e4ttrings\u00e5tg\u00e4rder, som tydligare instruktioner f\u00f6r slutst\u00e4dning och b\u00e4ttre kvalitetskontroll. Det finns naturligtvis renoveringsbehov i vissa bost\u00e4der, eftersom v\u00e5rt bostadsbest\u00e5nd \u00e4r byggt under olika decennier.<\/p>\n\n\n\n

Utflyttande boende \u00e4r mycket n\u00f6jda. Information vid flytt f\u00e5r betyget 4,3 och kundservice tillg\u00e4nglighet 4,1.<\/p>\n\n\n\n

Service och boendetrivsel<\/h3>\n\n\n\n

De boende \u00e4r s\u00e4rskilt n\u00f6jda med hur enkelt det \u00e4r att l\u00e4mna felanm\u00e4lan (4,5) och med v\u00e5r serviceinriktade personal (4,4) n\u00e4r det g\u00e4ller servicebes\u00f6k. Sammantaget \u00e4r hanteringen av felanm\u00e4lningar p\u00e5 mycket bra niv\u00e5 enligt de boende, eftersom \u00e4ven den l\u00e4gst betygsatta \u00e5tg\u00e4rdshastigheten f\u00e5r betyget 3,9.<\/p>\n\n\n\n

F\u00f6r att st\u00f6dja v\u00e5ra egna observationer anv\u00e4nde vi data fr\u00e5n boendetrivselenkatterna och den feedback vi f\u00e5tt. Utifr\u00e5n dessa har vi dragit slutsatser om fastighetsservice och st\u00e4dning. Bland annat har vi utifr\u00e5n feedbacken beslutat att sj\u00e4lva sk\u00f6ta teknisk fastighetsservice i alla v\u00e5ra fastigheter, vilket inneb\u00e4r att vi har avslutat ink\u00f6p av teknisk fastighetsservice fr\u00e5n underleverant\u00f6rer. P\u00e5 s\u00e5 s\u00e4tt vill vi s\u00e4kerst\u00e4lla att allt arbete, b\u00e5de vardags- och jourarbete, \u00e4r i h\u00e4nderna p\u00e5 v\u00e5r egen arbetsledning.<\/p>\n\n\n\n

Ut\u00f6ver detta har vi uppdaterat underleverant\u00f6rsavtal bland annat f\u00f6r vinterunderh\u00e5ll och st\u00e4dning. M\u00e5let med de nya avtalen \u00e4r att s\u00e4kerst\u00e4lla kvaliteten p\u00e5 tj\u00e4nsterna och f\u00f6rb\u00e4ttra boendeupplevelsen.<\/p>\n\n\n\n

Varf\u00f6r \u00e4r boendefeedback viktigt f\u00f6r oss?<\/h3>\n\n\n\n

Vi identifierar viktiga utvecklingsomr\u00e5den baserat p\u00e5 feedback och planerar att driva dessa under det innevarande \u00e5ret. Att st\u00e4rka gemenskapen och uppmuntra till boendeaktiviteter \u00e4r n\u00e5got vi som hyresv\u00e4rd ser som mycket viktigt och v\u00e4rdefullt. Gemenskap \u00e4r ocks\u00e5 en viktig faktor som g\u00f6r att boende trivs och vill bo just i Borg\u00e5 Hems bost\u00e4der.<\/p>\n\n\n\n

Boendes m\u00f6jligheter att p\u00e5verka sitt eget boende \u00e4r n\u00e5got vi vill \u00f6ka ytterligare. Under h\u00f6sten lanserade vi m\u00f6jligheten f\u00f6r boende att en g\u00e5ng vart femte \u00e5r f\u00e5 ett f\u00e4rgpaket, med vilket man kan fr\u00e4scha upp hemmets v\u00e4ggar och v\u00e4lja accentf\u00e4rger ur f\u00e4rgpaletten. Dessutom har boende nu st\u00f6rre m\u00f6jligheter att g\u00f6ra sm\u00e5 egna \u00e4ndringsarbeten (t.ex. installera kattn\u00e4t p\u00e5 balkongen, installera persienner) i hemmet och p\u00e5verka hemmets funktion och inredningsl\u00f6sningar. F\u00f6r \u00e4ndringsarbeten kr\u00e4vs tillst\u00e5nd fr\u00e5n fastighetsf\u00f6rvaltaren i f\u00f6rv\u00e4g. Du kan l\u00e4sa mer om f\u00e4rgpaketet och \u00e4ndringsarbeten h\u00e4r.<\/a><\/p>\n\n\n\n

Kundrelationsdirekt\u00f6r Laura Kalakoski<\/em><\/strong><\/p>\n\n\n\n

\n

Ett varmt tack till alla som svarat p\u00e5 enk\u00e4terna! Boendetrivsel \u00e4r en av Borg\u00e5 Hems viktigaste indikatorer. Tack vare v\u00e5ra nya regelbundna enk\u00e4ter har vi nu b\u00e4ttre koll p\u00e5 var vi lyckas, var det finns utvecklingsbehov och hur v\u00e5ra boende upplever vardagen och v\u00e5ra tj\u00e4nster. Vi f\u00e5r feedback l\u00f6pande under \u00e5ret, inte bara en g\u00e5ng per \u00e5r \u2013 och kan d\u00e4rf\u00f6r reagera snabbt och utveckla v\u00e5r verksamhet i r\u00e4tt riktning.<\/em><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Hos Borg\u00e5 Hem har boendetrivseln f\u00f6ljts upp regelbundet sedan b\u00f6rjan av 2025 med hj\u00e4lp av fyra olika enk\u00e4ter: Efter servicebes\u00f6k, utflyttning och inflyttning skickas en enk\u00e4t, och en g\u00e5ng om \u00e5ret skickas en boendetrivselenkat till alla boende. I enk\u00e4terna m\u00e4ts n\u00f6jdhet med betyg fr\u00e5n 1\u20135. De m\u00e4ter ocks\u00e5 hur villiga v\u00e5ra boende \u00e4r att rekommendera … Read more<\/a><\/p>\n","protected":false},"author":5,"featured_media":6554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-6553","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogg"],"acf":[],"gutentor_comment":0,"yoast_head":"\nBoendetrivseln hos Borg\u00e5 Hem \u00e4r p\u00e5 en bra niv\u00e5 - Porvoon Kodit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/porvoonkodit.fi\/sv\/boendetrivseln-hos-borga-hem-ar-pa-en-bra-niva\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boendetrivseln hos Borg\u00e5 Hem \u00e4r p\u00e5 en bra niv\u00e5 - Porvoon Kodit\" \/>\n<meta property=\"og:description\" content=\"Hos Borg\u00e5 Hem har boendetrivseln f\u00f6ljts upp regelbundet sedan b\u00f6rjan av 2025 med hj\u00e4lp av fyra olika enk\u00e4ter: Efter servicebes\u00f6k, utflyttning och inflyttning skickas en enk\u00e4t, och en g\u00e5ng om \u00e5ret skickas en boendetrivselenkat till alla boende. 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